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Dealing With a Rude Customer

May 16th 2006 01:12
A lesson to all employees who work with rude customers!!!

Indeed, an award should go to the Virgin Airlines gate attendant in Sydney some months ago for being customer focused, while making her point, when confronted with a passenger who probably deserved to fly as cargo.

Virgin Blue 737
Virgin Blue 737 (from Wikipedia)


A crowded Virgin flight was cancelled after Virgin's 767s had been withdrawn from service. A single attendant was re-booking a Long line of inconvenienced travellers. Suddenly an angry passenger pushed his way to the desk. He slapped his ticket down on the counter and said, I HAVE to be on this flight and it HAS to be NOW". The attendant replied, "I'm sorry sir. I'll be happy to try to help you, but I've got to help these people first, and I'm sure we'll be able to work something out." The passenger was unimpressed. He asked loudly, so that the passengers behind him could hear, "DO YOU HAVE ANY IDEA WHO I AM?" Without hesitating, the attendant smiled and grabbed her public address microphone:

May I have your attention please, may I have your attention please," she began - her voice heard clearly throughout the terminal. We have a passenger here at Gate14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to Gate 14."

With the folks behind him in line laughing hysterically, the man glared at the Virgin attendant, gritted his teeth and said, "F... You!"


Without flinching, she smiled and said, "I'm sorry, sir, but you'll have to get in line for that too."


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2 Comments. [ Add A Comment ]

Comment by Anonymous

March 26th 2007 23:20
I would love to say that to a rude customer! I think it would make my year.

Comment by Anonymous

June 28th 2010 08:11
Can the above be true, as the same thing was said by other airlines staff especially American?

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